Cancellation and Refund Policy
Subscription Services
Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form at which time you will be charged for the first month of the Subscription Services.
The Subscription Services include access to providers, medications where appropriate, and online support. Please review our FAQs below for additional information.
Please note if you are disqualified by our medical provider for any medical reason you will receive a full refund.
Cancellation Policy
You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at support@mdrxlabs.com and request a cancellation or through the process outlined in your online account (if applicable).
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle.
Please see our Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.
Refund Policy
You may request or be issued a refund for your current billing cycle only if, at the time of the request or cancellation, your medication has not been ordered. For new patients this will generally be upon submission of your intake form if no live video visit is required, or at the completion of the video visit if live visit is required. For returning patients this will typically be when a refill intake is submitted for the specific billing cycle.
Our refund policy adheres to pharmaceutical regulations and best practices. Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered to a patient in order to protect public health and safety. If your medication has been ordered prior to cancellation, you are not eligible for a refund. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance. Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
Damaged or Incorrect items: Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at support@mdrxlabs.com. In most cases, damaged or incorrect medications will be replaced by the pharmacy. Refunds will be considered on a case-by-case basis upon evidence of damage or that the incorrect medication was received. When possible, please take a photo of the damaged or incorrect items. If we send you a replacement medication because an original was damaged or incorrect, we may request that you return the original medication at our expense.
Lost or Stolen Items: Please track your package using the shipping provider's website (FedEx, USPS, UPS, etc.). In most cases, MDRxLabs will work with you on a resolution if items are lost or stolen. However, MDRxLabs is not responsible for lost or stolen items once they've been marked as delivered to your address and refunds will not be provided.
Contact Us
If you have any questions about our cancellation or refund policies, please reach out to us at support@mdrxlabs.com.
*The assessment made available on the MDRxLabs website does not create a doctor-patient relationship between
the individual completing the assessment and MDRxLabs. OpenLoop Health, a network of US-licensed doctors that
adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to
determine if an individual does not qualify for GLP-1s. The answers an individual provides to the MDRxLabs
assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication,
and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify
for a prescription. OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to
patients.
All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment
plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers
reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results
from compounded medications found on the MDRxLabs platform may vary and be affected by an individual's
adherence to the program and their clinician's recommendations. Compounded GLP-1s are produced in
FDA-regulated facilities. Although these facilities are highly regulated, the medications are not
FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided
by the licensed provider's medical judgment, which is informed by a telehealth consultation and
medical history.
We encourage all prospective users of compounded medications to speak with their provider about the
specific risks and benefits that may come with the use of compounded medication. MDRxLabs does not produce
compounded medications, and individuals may receive medication that looks different than what is portrayed
on the website.
Pharmacy Providers
We are partnered with
multiple USA certified pharmacies to bring the best product and overall experience to our membership. Our
team meets regularly with pharmacies to discuss any product shortages, shipping delays, and get updated
reports on their medication testing.
*Results vary based on starting weight and program adherence. Inches lost from hips, waist, chest, thighs and arms in the first month. Patients exercised daily and ate a reduced-calorie diet. Their fat loss is not typical. Results may vary. Medication prescriptions are at the discretion of medical providers and may not be suitable for everyone. MDRxLabs patients typically result in 1-2 lbs per week weight loss after 4 weeks, involving a healthy diet and exercise changes. Consult a healthcare professional before using medication or starting any weight loss program. *Based on the average weight loss as reported by patients without diabetes who reached and maintained a dose of 2.4 mg/week of GLP-1 treatment, along with a reduced-calorie diet and increased physical activity.
Medication is included in the cost of the MDRxLabs Program. Wegovy® is FDA-approved for weight loss. Ozempic® is FDA-approved for type 2 diabetes treatment but may be prescribed for weight loss. The trademarks, service marks, trade names (Wegovy® ,Ozempic®), and products displayed on this Internet site are protected and belong to their respetive owners. Medical treatment is provided by “CareGLP Affiliated P.C.s,” and OpenLoop Health, affiliated networks for medical professional corporations and associations. No data, photos, claims or any other information is associated with results derived from clinical trials, studies or public information and is always representative of MDRxLabs patient experience.